Sales Administrator, London

Overview

Location: Kensington

Join our team as a Sales Administrator and become an integral part of a high-performing Sales function in a prestigious luxury retirement community setting. This is an exciting opportunity for a motivated and detail-oriented individual who thrives in a fast-paced, people-focused environment.

About the Role

As a Sales Administrator, you will play a key role in creating a warm, welcoming, and professional environment for prospects, residents, and visitors. You’ll support the Sales team with essential administrative functions while helping to deliver unforgettable first impressions and seamless sales experiences.

Key Responsibilities

• Ensure the sales office, information suite, and show flats are always “show ready”.
• Provide hospitality to all visitors including preparing refreshments and offering concierge-level service.
• Support the Sales and Events Teams during prospect visits and events—arranging taxis, setup, breakdown, and anticipating team and guest needs.
• Manage back-office administration: ordering supplies, managing expenses, and maintaining digital records.
• Support lead follow-up by coordinating thoughtful follow-up gifts and reconnecting with lost leads.

What We’re Looking For

• A strong customer-centric approach with the ability to engage confidently with high-profile clients.
• Professional, organised and efficient, with the ability to multitask and prioritise workload under pressure.
• Exceptional communication skills—both written and verbal.
• High emotional intelligence, creativity, and a proactive mindset.
• Experience handling confidential matters with discretion and integrity.
• Skilled in Microsoft Office (Word, Excel, PowerPoint).
• A high standard of personal presentation and strong sense of responsibility.

What Success Looks Like

• Visitors leave with an exceptional impression of our luxury assisted living community.
• Sales and events run smoothly with meticulous attention to detail.
• Administrative systems are organised and efficient.
• Follow-up efforts are timely, thoughtful, and effective.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative
• Office Administration

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