Strategic Operations Director (Commercial), London

Mears Group is seeking a Strategic Operations Director (Commercial) to join a newly established central specialist team focused on enhancing contract performance, driving commercial outcomes and supporting operational excellence across the business.

This is a high-impact leadership role for an experienced operational and commercial professional who understands how complex service contracts operate in practice. Working alongside regional leadership teams, you will provide strategic support across a diverse portfolio of housing and property services contracts, helping to maximise performance, strengthen commercial delivery and support sustainable growth.

• Drive operational and commercial performance across complex contracts
• Identify opportunities to enhance profitability, efficiency and service delivery
• Support mobilisation, transformation and continuous improvement programmes
• Partner with operational leaders to deliver strategic business objectives
• Support pricing reviews, procurement activity and commercial negotiations
• Provide insight and challenge around financial performance, margin optimisation and cost management
• Contribute to bids, tenders and growth opportunities
• Strengthen governance, reporting and performance management frameworks
• Share best practice and support consistency across the wider business

You will be a commercially focused operational leader with experience managing large-scale service contracts and delivering measurable business improvement.

You will bring:

• Senior leadership experience within housing, property services, facilities management, infrastructure or outsourced services
• Strong P&L ownership and commercial accountability
• Experience driving contract performance, operational excellence and profitability
• A track record of leading transformation, growth and continuous improvement initiatives
• Excellent stakeholder management and influencing skills
• The ability to work across multiple contracts and business functions
• Strong commercial acumen combined with operational credibility

Mears is one of the UK's leading providers of housing and property services, supporting communities nationwide through long-term partnerships and essential frontline services.

This newly created role offers the opportunity to influence strategy and performance at a national level, working closely with senior leaders to support commercial growth, operational excellence and long-term client success within a collaborative and values-led organisation.