Head of Operations - Clinical Support Care Group, London

London North West University Healthcare NHS Trust

Head of Operations - Clinical Support Care Group

The closing date is 28 May 2026

This is an exciting time to join our team and be part of a transformative journey. As one of three large clinical divisions we are in search of a driven, highly experienced Head of Operations who is motivated and committed to making a real difference in the delivery of outstanding clinical support services for our community. As the Head of Operations, you will play a pivotal leadership role within the Clinical Support Services Care Group, working in close partnership with the Care Group Clinical Director. Your leadership will set the tone for excellence, compassion, and collaborative working by inspiring teams to achieve their best and ensuring the consistent delivery of high-quality, patient-centred care.

Our new care group structure provides a collaborative, supportive, and forward‑looking environment where your voice will shape the future of services and the wider Division. If you are motivated by challenge and innovation, and ready to lead at scale, we would love to hear from you.

Main duties of the job

Key responsibilities include:

• Leading the operational delivery of the Care Group, ensuring services are safe, effective, responsive, and efficient.
• Developing strategies and business plans that align with divisional and organisational priorities.
• Establishing robust performance management frameworks to ensure delivery of key activity, quality, and financial targets.
• Providing focused leadership across specialty services such as Radiology and Pathology, ensuring improved performance and sustainability Trust-wide. This includes ensuring:
• Robust tracking and data quality
• Reducing inequalities in access and outcomes
• Developing innovative approaches to improve timeliness and effectiveness of care
• Offering visible, consistent leadership with clear oversight of operational issues, risks, mitigations, and improvements.
• Working collaboratively with Divisional Management Teams, corporate functions, staff-side colleagues, clinicians, and operational leaders to drive high-quality, patient-centred care.
• Maintaining alignment with national priorities and operating plans, ensuring that services remain compliant, high‑performing, and future-focused.

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper‑acute stroke unit and one of only three hyper‑acute rehabilitation units in the UK.
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease.
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice.
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Person Specification Education

• Masters or 3 years experience in a senior operational role
• Evidence of post‑qualification and continuous professional development
• Expert and relevant knowledge in healthcare management
• HCPC Registration or GPhC

Knowledge

• GuidanceScore Experience of senior leadership role in a large NHS organisation

Skills

• Ability to influence and persuade others, creating successful and effective working relationships through strong, positive, professional interpersonal skills and excellent written and oral communication skills.
• Experience in making and advising on complex decisions involving financial and operational risk and sensitivities up to and including Board level.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Contract

Permanent

Working pattern

Full‑time

Reference number

337‑NP‑9630DG

Job locations

Main Site NPH and cross‑site working (as and when required)

Salary

£100,493 to £114,951 a year, inclusive of HCAS pro rata per annum.

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