Reception Manager, London

A premium casual, multi-site hospitality group is looking for a Reception Manager to take ownership of the guest journey across several high-profile locations. This role sits at the centre of the operation - leading the reservations function, shaping first impressions, and ensuring service starts strong before guests even reach the floor.

The Role:

• Lead and develop reception teams across multiple busy sites
• Take full ownership of reservations, guest enquiries and VIP coordination
• Manage guest flow to support a smooth, consistent service
• Build relationships with regulars and key guests to drive repeat business
• Oversee systems, reporting and booking performance
• Collaborate with senior leadership to continuously improve guest experience
• Step into wider operations when needed during peak periods

The Person:

• Experience in a similar role within a fast-paced environment
• Strong background in high-volume or premium hospitality settings
• Confident using reservation systems such as SevenRooms, OpenTable or similar
• Proven ability to lead, train and retain high-performing teams
• Highly organised with strong attention to detail
• Personable, polished and confident dealing with a range of guests
• Able to stay composed under pressure and make quick, sound decisions
• Professional approach with excellent communication skills