249954 (LI) Receptionist Administrator, London

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Job Title

Administration Assistant & Receptionist Band 2

Salary

£26,696 - £28,988 plus shift enhancements.

Duration & Shift Pattern

36hrs per week – SHIFT WORK over 24 Hour / 7 Days per week service.

Location & Department

Department - REAS Administration. Royal Edinburgh Building / Royal Edinburgh Hospital.

Responsibilities

The Reception Team covers a wide ranging and varied administrative workload required to support all the services and ensure safe and efficient running of work. The post holder will be required to work the following shifts on a rotational basis: 0700-1630HRS / 0830-1800HRS / 1400-2330HRS / 2300-0830HRS, Monday to Sunday in relation to service requirements. The role requires excellent customer service skills, a professional and positive approach to completing daily duties and operational needs, day-to-day administration within wards, dealing with incoming calls and enquiries for vulnerable patient groups, other health professionals and third-party sectors.

Skills & Qualifications

Display a friendly manner with appropriate interaction. Demonstrate excellent written and verbal communication skills with the ability to empathise and develop positive working relationships with colleagues and patients. Show motivation, adaptability to change, a flexible approach and attitude to covering shifts, the ability to work independently or as part of a team, initiative, and experience of working under pressure and in stressful situations.

Background

REAS provides a range of Mental Health services to the population of Lothian and other Boards within Scotland. A number of these services are provided on the Royal Edinburgh Hospital (REH) site.

Regulatory Requirements

• Post holder must have a PVG Scheme membership/record.
• If the post is assessed as a regulated role, appointment will be subject to joining the Protecting Vulnerable Groups (PVG) Scheme.
• Due to legislative changes from 1 April 2025, the post may require a different level of criminal records check than is currently the case.

Informal enquiries to: Magda Pietrzak (REAS Administration Team Leader), Tel: 0131 286 9384. Email:

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country, granted by the UK Visa and Immigration Service.

This position does not offer visa sponsorship. We will fully support disabled candidates, and candidates with long-term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices.

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