Counter Manager - Brent Cross, London

Benefit is Glowing… We Mean Growing… and we are currently searching for a Full‑time Counter Manager to make real connections in Boots, Brent Cross Shopping Centre! As a Counter Manager, you'll be instrumental in achieving sales targets and creating exceptional customer experiences.

• Sales Management: Lead and motivate Brow and Beauty Experts to hit and exceed sales goals, ensuring high service standards.
• Brow Services & Revenue Generation: Provide waxing, tinting, and tweezing services to ensure exceptional customer satisfaction, leading to repeat appointments and increased service revenue.
• Target‑Driven Sales: Connect with customers, demonstrate products with passion, and consistently achieve individual sales targets and contribute to overall counter goals.
• Teamwork and Motivation: Conduct engaging daily team meetings, promote open communication, and recognize achievements to keep the team focused on achieving targets.
• Business Growth: Develop innovative in‑store and external events through strategic linkups, collaborations, product launches, and impactful charity initiatives to boost sales and brand awareness.
• Stock Optimisation: Ensure the counter is fully stocked, monitor inventory levels closely, and report concerns to the Area Manager to minimise lost sales opportunities.
• Communication Leadership: Act as a key communicator between store/department managers and area managers, ensuring important information flows smoothly.
• Efficient Administration: Oversee daily, weekly, monthly, and annual administrative tasks, supporting the Area Manager and ensuring smooth store operations.
• Staff Scheduling Excellence: Create fair and effective monthly staff rotas that optimise coverage and support sales goals.
• Brand Presentation: Maintain exceptional hygiene and housekeeping standards for the counter and displays, ensuring a visually appealing and professional shopping environment.

• Dynamic, enthusiastic, and sales‑driven.
• Passion for make‑up and retail with a focus on achieving sales targets.
• Result‑oriented, who likes a challenge and exceeding sales expectations.
• Desire to provide a unique customer experience that drives loyalty and repeat business.
• Flexible availability including weekends, late nights, Bank holidays, and holiday periods.
• Minimum 6 months retail experience with a passion for sales success.
• Minimum 6 months of management experience.

• Product discount.
• Staff sale.
• New launch gratis.
• Annual leave.
• Full training provided.
• Refer a friend scheme.
• Competitive commission scheme.